TERMS AND CONDITIONS OF USE

Last Updated: January 2026

These are the official Terms and Conditions of Use for Well Balance Health, operated by Lisa Esposito, located in Georgina, Ontario, Canada, herein known and referenced as the “Company,” “Our,” “We,” and “Us.”

Our contact email is [email protected].
“You” and “Your” refer to users of this Company’s website, communications, products, services, and related materials, herein known as the “Offering.”

NOTICE: These Terms and Conditions of Use are legally binding. It is Your responsibility to read these Terms and Conditions carefully prior to purchasing, using, or accessing any of Our products, services, or offerings.

GENERAL PROVISIONS

This website and all related Offerings are owned and operated by Company.

You must be at least eighteen (18) years of age to use Our website or purchase Our Offerings. Use of this website is at Your own risk. We host Our site on reputable platforms and take reasonable steps to maintain site security; however, We make no explicit warranties regarding uninterrupted or error-free access. These Terms and Conditions are subject to change at any time.

TERMS OF SITE & PURCHASER AGREEMENT

All Offerings are owned and provided by Company. These Terms govern how You may access and use Company’s Offerings. We reserve the right to update these Terms at any time, with changes reflected by the “Last Updated” date above.

You are legally bound by these Terms whether or not You have read them. If You do not agree, please do not purchase or use Our Offerings.

YOUR PRODUCT USE & CONSENT

By purchasing or accessing Our Offering, You acknowledge that You were provided notice of these Terms and that You agree to them in full.

You affirm that You are at least 18 years of age. Access by a minor constitutes a violation of these Terms and may result in termination without refund.

INTELLECTUAL PROPERTY NOTICE

All content including text, images, branding, graphics, documents, voice notes, templates, and materials are owned by Company or properly licensed. Unauthorized use, reproduction, distribution, or modification of any materials is prohibited and may result in legal action.

You may not share, copy, resell, or redistribute any part of the Offering.

REFUNDS & RETURN POLICY (IMPORTANT)

Due to the nature of personalized coaching services, refunds are governed by the following policy:

7-Day Refund Window (Pre-Activation Only)

You are eligible for a full refund within seven (7) days of purchase, provided that coaching has not yet begun.

Coaching is considered “activated” when any of the following occurs:

You submit your food log

You initiate Voxer communication

You receive individualized feedback or coaching support

Your 7-day coaching period officially begins (as communicated via email or Voxer)

No Refunds After Activation

Once coaching has been activated for any reason, all sales are final and non-refundable, regardless of usage level, participation, or personal circumstances.

By purchasing, You acknowledge and agree that activation of the 7-day coaching period immediately voids any refund eligibility.

CHARGEBACKS

You agree to attempt resolution directly with Company prior to initiating a chargeback. Chargebacks may result in immediate termination of access and forfeiture of all materials. We reserve the right to dispute chargebacks with proof of service delivery and acceptance of these Terms.

DISCLAIMER – NOT MEDICAL ADVICE

All Offerings are for educational and informational purposes only and do not constitute medical advice, diagnosis, or treatment. You are responsible for consulting with your healthcare provider regarding any medical or health-related decisions.

ASSUMPTION OF RISK

You voluntarily assume all risks associated with participation in the Offering. You understand that results vary and that no guarantees are made.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Company shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or related to the Offering.

TERMINATION

We reserve the right to terminate access at our sole discretion for violation of these Terms. Termination does not entitle You to a refund.

GOVERNING LAW

These Terms are governed by the laws of Ontario, Canada, and any disputes shall be resolved in the courts located therein.

CONSENT

By purchasing or using Our Offering, You consent to these Terms and our Privacy Policy.

If You have any questions, please contact Us at [email protected]